Dear customer, at Casa Vega we are transparent with our shipping and return policy. If you have any questions, contact us by email mail@casavega.es or by calling 913 65 26 51 from 11 a.m. to 3 p.m. Monday through Sunday.

These conditions could be eventually modified to guarantee a correct service, the client must review these conditions when placing the order.

Likewise, before placing an order, it is necessary for the consumer to read the instructions and indications given during the purchase process in relation to delivery charges, right of withdrawal and data privacy policy.

1. HOW MUCH DO THE DELIVERY COSTS REPRESENT?

Shipping costs for all orders to the Peninsula and the Balearic Islands are €5.

For the Canary Islands the postage is €32.

For Europe the price is €19

Shipping to the United Kingdom costs €24.

For the US the price would be €42

The packages will be sent through DHL Express and will be delivered within a period of 2 to 4 days depending on the delivery area. Purchases made after 3:00 p.m. will be processed the next business day.

*Delivery times correspond to working days, excluding national, regional or local holidays.

During holidays such as Christmas or national holidays we cannot guarantee delivery on the indicated days due to the high volume of shipments.

2. CAN I PICK UP AN ORDER AT A DHL OFFICE?

If you prefer to pick up your order at a DHL office, you can request it through the DHL Express link you received in your SMS.

Enter your zip code and a list will appear with the available offices and you will be told from which day you would be available to pick it up.

• The mobile phone number of the registered recipient is essential for your purchase.

• It is essential to present the DNI to collect the order.

If you have questions, contact us here at mail@casavega.es and we will help you manage your shipment.

3. CAN THE SHIPPING ADDRESS BE CHANGED AFTER I HAVE PLACED AN ORDER?

Yes, as long as the status of the order allows it, through the DHL Express SMS that is sent to you once the product has left the DHL warehouse. In addition, you can also change the delivery day in the event that you are not at home at the indicated time.

Through DHL Express and its On Demand Delivery service you are provided with the following delivery preferences:

- Reschedule delivery to another day, delivery with online signature, signature on form, delivery to a neighbor, delivery to a service point, alternative address, saved for vacations (maximum 30 days)

If you have not been able to change your address through this option, do not hesitate to contact us at mail@casavega.es

4. HOW CAN I TRACK MY ORDER?

As soon as you have completed your order you will receive a confirmation email along with a DHL Express link so you can track it online.

As we have mentioned in the previous section, through this link you can manage the delivery of the package, either change the delivery date or pick up the order at a DHL office.

5. WHAT CAN BE DONE IN THE CASE OF NOT RECEIVING THE ORDER?

write to mail@casavega.es .

There are two main reasons why you may not have received your package:

• Wrong address: in this case we recommend that you always check that the address you entered is correct, since it is possible that your package has been delivered to the wrong address.

• Unsuccessful delivery attempts: DHL Express makes up to three delivery attempts with an agreed delivery date/time.

In the event that they have not been able to contact you and more than 14 business days have elapsed since the first delivery attempt, the procedures for the return of the same to our offices will begin.

We recommend checking all SMS, calls and e-mails.

6. WHAT HAPPENS IF DELIVERY IS NOT POSSIBLE?

When an order could not be delivered for reasons beyond the control of casavega.es and more than 14 business days have elapsed since the first delivery attempt, the package is returned to our offices.

We automatically proceed to refund the total amount of your purchase within 14 business days from the receipt of the order, except for the costs originated by the shipment and return of the package.

7. CAN MY ORDER BE CANCELED?

We have a time of 2 working hours from when you place the order to try to cancel it, it depends on several factors and the speed with which the order is prepared. Once we receive your cancellation request, we will confirm if it has been possible.

In the event that the cancellation request reaches us after 2 hours, the shipping and return costs of the order will be borne by the customer, since once the shipping label has been printed, the request cannot be cancelled.

RETURN POLICY

1. CAN I RETURN A PRODUCT?

Yes, casavega.es has a flexible return policy.

1. From the moment you receive the product, you have 14 days to return it and the full amount of the purchase will be paid, but the shipping and return costs will be charged (except that the return is due to having received the product in undamaged condition). defective).

2. The products must be returned in their original box/packaging with which they were received and with the original labels.

3. The products cannot have been used.

2. WHAT OPTIONS ARE THERE WHEN RETURNING A PRODUCT?

To return a product you can contact us through the questionnaire on the Contact page at www.casavega.es or through the email mail@casavega.es .

When you return a product (as long as it is within 14 business days of receipt) you can choose to:

• Reimbursement of the amount paid.

• Replacement of the same reference (in cases of return due to being damaged or in poor condition).

• Replacement of a substitute product (in the event that the new product has a lower value, casavega.es will be responsible for the refund of the difference, on the contrary, if the product has a higher value, the customer must pay the difference).

The refund of the amount or the new shipment of products will be made from the reception of the package in our offices within a period of 7 working days. In the event that we finally proceed with the refund of the amount, this will be made to the same payment method, you will receive an email with the confirmation and in the following 3-5 business days, depending on the bank, the amount in your account.

Casavega.es reserves the right to reject the return if the product is not received in perfect condition in accordance with what is indicated in the section "Can I return a product?"

3. ARE THE RETURN COSTS PAID?

If you have received the order with any or all of the products damaged or in poor condition, you will not have to pay the return shipping costs in any case. Likewise, if you request that the same product that was damaged be replaced, the management and transport expenses will be borne by casavega.es.

Casavega.es also gives you the option of returning or exchanging the products, even if you have received them in perfect condition, however, in this case the management and transport costs will be borne by you.

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